Refund policy

 

At Saaisneh – Elegant Indian Couture, we take great pride in the quality and craftsmanship of our sarees. Each piece is carefully inspected before dispatch to ensure it reaches you in perfect condition. However, if there is an issue with your order, please review our policy below.

Eligibility for Returns

  • Returns are accepted only in cases of:

    • Manufacturing defects,

    • Damage during transit, or

    • Incorrect items received.

  • The product must be unused, unwashed, and in its original condition, with tags and packaging intact.

Request Timeline

  • You must request a return or exchange within 7 days of receiving your order.

  • To initiate a return, please contact us with:

    • Your order number,

    • Clear photographs of the item, and

    • A brief explanation of the issue.

Non‑Returnable Items

  • Customized or altered sarees are non‑returnable.

  • Items showing signs of wear, washing, or damage after delivery will not be accepted.

Refund Process

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Exchanges will be dispatched once the returned item has been verified.

Return Shipping

  • Please pack your item securely for return shipping.

  • Return shipping charges are borne by the customer unless the item delivered was defective or incorrect.

Contact Us

For any return or refund related queries, please contact us at:
📞 +64 22 636 6939
📧 saaisnehnz@gmail.com

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